Refund & Return Policy

Last Updated: [18-02-2026]

At Mono, we are committed to delivering high-quality skincare products. Your satisfaction is important to us, which is why we proudly offer a 3-Month (90 Days) Money Back Guarantee.

1. 90-Day Refund Policy

You may request a refund within 90 days from the date of delivery of your product.

If you are not satisfied with your purchase, you can contact us to initiate a refund request, subject to the eligibility conditions below.

2. Eligibility for Refund

To qualify for a refund:

  • The request must be made within 90 days of delivery.

  • The product must be unused and in original packaging, unless defective.

  • A valid order number or proof of purchase is required.

  • Refund request must be submitted via email.

For hygiene and safety reasons, opened skincare products may not be eligible unless the item is defective or damaged upon arrival.

3. Money Back Guarantee

Our 3-Month Money Back Guarantee applies if:

  • The product is received damaged or defective.

  • The product does not perform as described under normal usage conditions.

  • There was an error in order fulfillment.

Once approved, you will receive a full refund of the product price.

Shipping charges are non-refundable unless the return is due to our error.

4. Non-Refundable Items

The following items are not eligible for refund:

  • Opened or used skincare products (unless defective)

  • Gift cards

  • Promotional or free items

  • Products marked as final sale or clearance

5. Refund Process

To request a refund:

  1. Email us at care@monoskin.health

  2. Mention your order number

  3. Provide reason for return

  4. Attach clear photos (if product is damaged or defective)

Our support team will respond within 2–3 business days.

If a return is required, we will provide return instructions.

6. Refund Timeline

  • Refunds are processed within 5–7 business days after approval.

  • The amount will be credited to the original payment method.

  • Depending on your bank or payment provider, it may take 5–14 business days for the amount to reflect.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping method.

8. Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account.

  2. Contact your bank or payment provider.

  3. If still unresolved, email us at care@monoskin.health