Shipping Policy

Shipping Policy – Mono

At Mono, we believe a smooth shipping experience is key to customer satisfaction. That’s why we’ve created a simple, transparent, and efficient shipping process to make your online shopping journey enjoyable.

🚚 Shipping Partners

We ship all orders using trusted courier partners, including:

  • Delhivery

  • Ecom Express

  • Bluedart

  • Aramex

  • Xpressbees

  • India Post (for remote or PIN-code restricted areas)

🕒 Estimated Delivery Timelines

Domestic (India)

  • Metro & Urban Areas: 1–3 business days (after dispatch)

  • Non-Metro / Remote Locations: 3–5 business days (after dispatch)

  • Deliveries are made between 7:00 AM – 9:00 PM, Monday to Saturday

⏳ Please note: All delivery timelines are estimates and depend on third-party courier logistics. We cannot guarantee exact delivery times, especially in the event of national holidays, weather conditions, or strikes.

🌍 International Shipping

  • Currently Unavailable

  • For international shipping inquiries or bulk orders, please reach out to:
    📧 care@monoskin.health

📦 Order Processing Time

  • Orders are usually dispatched within 1–2 business days after payment confirmation.

  • You will receive a tracking number via SMS/email once your order is shipped.

💸 Shipping Charges

  • Shipping fees vary depending on product weight, size, packaging, and destination.

  • Charges will be clearly displayed before checkout, so you are fully informed before making payment.

📍 Delivery Address Guidelines

  • Please ensure your address and contact details are accurate and complete.

  • You may authorize someone to receive the parcel on your behalf.

  • A delivery confirmation signature may be required. Refusing to sign may be considered a refusal to accept delivery.

⚠️ Exceptions & Emergencies

In the event of unforeseen disruptions such as lockdowns, strikes, or natural calamities, deliveries may be delayed. Your patience and understanding during such times are highly appreciated.

❓Need Help?

If you have any questions about your order or delivery, contact us at:
📧 care@monoskin.health
📞 +91 73851 92924